Refund policy

We want you to be 100% satisfied. If there is any reason you are unhappy with your purchase a refund will be given under the following guidelines:

1) Order must be returned within the first 14 days following delivery confirmation. Customers are responsible for return postage. Doll must be returned in its original box.

2) Merchandise cannot be worn or damaged

3) There will be a 25% restocking fee for all returned dolls

4) All book sales are final

Note: No returns will be offered for third-party purchases. If the doll was not purchased directly from Brains and Beauty dolls, no refunds or exchanges will be offered.